Since 1944 AD Construction Group has established itself as a well-regarded refurbishment contractor providing building maintenance services within the public sector, predominantly to local authority housing associations. Working as a close-knit team the organisation has successfully proven time and time again its ability to be a serious competitor in the construction industry.

We are looking for a Customer Support Representative to join one of our bust project-teams working in and around Sutton.

Main Duties

  • Preparing correspondence to cover issues such as access, delay in works, changing/adding works and resolving issues
  • Dealing with residents’ complaints and issues, either via email, phone, or visits to their home
  • Collecting KPIs upon work completion, and logging the results
  • Arranging appointments for workers and subcontractors where necessary
  • Building good relationships with the residents

Essential Skills/Knowledge

  • Driving license is essential
  • Strong face-to-face customer service experience
  • Good communicator, both oral and written
  • Flexible to accommodate the needs of the residents
  • Excellent time keeping and organisational skills
  • Basic IT knowledge

Package

  • Salary - £24,000 to £30,000
  • Hours – Monday to Friday, 8am to 5pm (1hr for lunch)
  • 21 days of holiday + bank holidays and Christmas closure
  • Birthday day off
  • Company branded uniform, PPE, Work Phone, iPad

Additional Information

  • DBS check will be carried out on your behalf at the companies expense
  • Eligible to work in the UK
  • Six Month Probationary Period
  • As part of the interview process you will be required to complete an aptitude test

All applications are assessed in line with the Equal Opportunities Regulations and Data Protection Regulations. 

We are proud to support the Armed Forces Covenant. We will guarantee an interview for any candidate who has formerly served in the Armed Forces and who meets the criteria for the vacancy.

We are a registered government Disability Confident Employer. This helps us to successfully employ and retain people with disabilities and health conditions. Disabled applicants who meet the criteria for a vacancy will be guaranteed an interview. The Equality Act 2010 defines a disabled person as someone who has a physical or mental impairment that has a substantial and long-term negative effect on their ability to do daily activities.

Neurodiverse individuals have highly valuable skills, and we recognise that a traditional interview process sometimes works against them and doesn’t allow them to self-advocate. Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.

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