Contract Type: Permanent

Location: Sydenham

Essential: Full UK Driving License

Reference: AD031

Are you a great communicator who can deliver excellent customer service?

We are looking for a Resident Liaison Officer to join a growing team here at AD. After completion of this project you will continue on any of our other projects based in London, Kent and the South East.

The Role

The role of an RLO is to effectively communicate with residents whilst refurbishment works are carried out, acting as a vital first point of contact. Due to the nature of your role you will split your time between site and the office. We would expect that your time will be split approximately 20% at the office and 80% on site. 

As an RLO you will be expected to be on site every day. The RLO will be assigned to a contract with a large Housing Association, covering approximately 3000 to 3500 units per annum. 

Main Duties:

- Preparing correspondence to cover issues such as access, delay in works, change/adding works, resolving complaints. Lettering residents for pre work starts – hand delivery if possible

- Dealing with residents issues and complaints (via telephone, email or site visit if necessary)

- Attending coffee mornings on larger sites with the Foreperson, to discuss works that are to be undertaken with residents

- Collect colour choices for internal communal areas and external where applicable

- Collecting KPI’s in the form of booklet responses on completion of works. Logging results on an excel spreadsheet.

- Appointment arranging for painters, sub-contractors where necessary

- Aid the foreman in daily tasks that they are unable to cover

- Build good relations with the contractors

Person Specification

- Must hold a full driving license – If under 21 you will unfortunately not be eligible to be added to our business insurance policy. You will need to be prepared to use your own vehicle and ensure that your policy covers you for Class 1 business use.

- You should enjoy driving and be prepared to travel long distances at times.

- Must be flexible to accommodate resident’s needs.

- Excellent time management and organisational skills

- Must be personable and a great communicator – able to adapt to different situations and types of people.

Additional Information

A DBS check will be required.

A company vehicle (contingent on age) and mobile phone will be provided.

Hours - Monday to Friday 8:00am to 17:00pm

Starting Salary: £17,000 - £19,000 dependent on experience

All applications are assessed in line with Equal Opportunities Regulations and held in line with Data Protection Regulations.

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