Are you a great communicator? Can you provide excellent customer service? Are you looking for a good home/work life balance? Are you someone looking for an exciting new career?

If so, this could be the role for you!

Since 1944 AD Construction Group has established itself as a well-regarded refurbishment contractor providing building maintenance services within the public sector, predominantly to local authority housing associations. Working as a close-knit team the organisation has successfully proven time and time again its ability to be a serious competitor in the construction industry.

We are looking for a Customer Support Representative to join one of our bust project-teams working in and around Adur & Worthing/Chichester.

Main Duties

• Preparing correspondence to cover issues such as access, delay in works, changing/adding works and resolving issues
• Dealing with residents’ complaints and issues, either via email, phone, or visits to their home
• Collecting KPIs upon work completion, and logging the results
• Arranging appointments for workers and subcontractors where necessary
• Building good relationships with the residents

Essential Skills/Knowledge

• Driving license is essential
• Strong face-to-face customer service experience
• Good communicator, both oral and written
• Flexible to accommodate the needs of the residents
• Excellent time keeping and organisational skills
• Basic IT knowledge

Package

• Salary - £24,000 to £30,000
• Hours – Monday to Friday, 8am to 5pm (1hr for lunch)
• 21 days of holiday + bank holidays and Christmas closure
• Birthday day off
• Company branded uniform, PPE, Work Phone, iPad

Additional Information

• DBS check will be carried out on your behalf at the companies expense
• Eligible to work in the UK
• Six Month Probationary Period
• As part of the interview process you will be required to complete an aptitude test

All applications are assessed in line with the Equal Opportunities Regulations and Data Protection Regulations.