Are you a great communicator who can deliver excellent customer service? Why not bring your customer experience over to the construction industry and grow your career with us?

About Us

Since 1944, AD Construction Group has established itself as a well-regarded refurbishment contractor, providing building maintenance services within the public sector, predominantly to local authority housing associations. We carry out a complete range of decorating, building, and repair work across London, Kent, and Southeast England.

At AD Construction, we treasure our hardworking and loyal staff, which is why we encourage progression and internal recruitment through our AD pathways program.

With work hours confined to weekdays and designated time off for bank holidays and Christmas, AD promotes a healthy work-life balance.

We are currently looking for a Customer Support Representative to join one of our busy, close-knit, teams in and around Sussex/Kent.

The Role

The Customer Support Representative (CSR) plays a crucial role in facilitating effective communication with residents of diverse backgrounds during construction projects.

As the job demands proactive engagement with numerous properties, candidates must possess a valid driver's license and be comfortable with extensive driving throughout the day.

Main Duties

• Preparing correspondence to cover issues such as access, delay in works, changing/adding works and resolving issues
• Dealing with residents’ complaints and issues, either via email, phone, or visits to their home
• Collecting KPIs upon work completion, and logging the results
• Arranging appointments for workers and subcontractors where necessary
• Building good relationships with the residents

Essential Skills/Knowledge

• Driving license is essential
• Strong face-to-face customer service experience
• Good communicator, both oral and written
• Flexible to accommodate the needs of the residents
• Excellent time keeping and organisational skills
• Basic IT knowledge

Package

• Salary: £24,000 to £26,000 per annum, based on experience.
• Working hours: Monday to Friday, 8:00 am to 5:00 pm (1 hour for lunch)
• Holidays: 21 days annual leave + bank holidays and Christmas closure
• Birthday day off
• Company car (tracked) and fuel card for business use.
• Company branded uniform, PPE, Work Phone, iPad.

Additional Information

• DBS check will be carried out on your behalf at the companies expense
• Eligible to work in the UK
• Nine Month Probationary Period
• As part of the interview process you will be required to complete an aptitude test

Career Growth Opportunities

At AD Construction, your role as a Customer Support Representative is just the beginning. We are committed to helping our employees grow and advance within the company. Our AD pathways program offers a structured and supportive environment where you can explore various career trajectories, whether you're interested in moving into project management, site supervision, or specialized areas within customer relations. With our focus on internal recruitment, your dedication and hard work can lead to significant career advancement opportunities.

All applications are assessed in line with the Equal Opportunities Regulations and Data Protection Regulations. 

We are proud to support the Armed Forces Covenant. We will guarantee an interview for any candidate who has formerly served in the Armed Forces and who meets the criteria for the vacancy.

We are a registered government Disability Confident Employer. This helps us to successfully employ and retain people with disabilities and health conditions. Disabled applicants who meet the criteria for a vacancy will be guaranteed an interview. The Equality Act 2010 defines a disabled person as someone who has a physical or mental impairment that has a substantial and long-term negative effect on their ability to do daily activities.

Neurodiverse individuals have highly valuable skills, and we recognise that a traditional interview process sometimes works against them and doesn’t allow them to self-advocate. Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.