Are you a great communicator who can deliver excellent customer service? Why not bring your customer experience over to the construction industry and grow your career with us?

About Us

Since 1944, AD Construction Group has established itself as a well-regarded refurbishment contractor, providing building maintenance services within the public sector, predominantly to local authority housing associations. We carry out a complete range of decorating, building, and repair work across London, Kent, and Southeast England.

At AD Construction, we treasure our hardworking and loyal staff, which is why we encourage progression and internal recruitment through our AD pathways program.

With work hours confined to weekdays and designated time off for bank holidays and Christmas, AD promotes a healthy work-life balance.

We are looking for a Customer Support Representative to join one of our bust project-teams working in and around Isle of Wight.

The Role

The Customer Support Representative (CSR) plays a crucial role in facilitating effective communication with residents of diverse backgrounds during construction projects.

As the job demands proactive engagement with numerous properties, candidates must possess a valid driver's license and be comfortable with extensive driving throughout the day.

Main Duties

• Preparing correspondence to cover issues such as access, delay in works, changing/adding works and resolving issues
• Dealing with residents’ complaints and issues, either via email, phone, or visits to their home
• Collecting KPIs upon work completion, and logging the results
• Arranging appointments for workers and subcontractors where necessary
• Building good relationships with the residents

Essential Skills/Knowledge

• Driving license is essential
• Strong face-to-face customer service experience
• Good communicator, both oral and written
• Flexible to accommodate the needs of the residents
• Excellent time keeping and organisational skills
• Basic IT knowledge

Package

• Salary: £26,000 to £28,000 per annum, based on experience.
• Hours: Monday to Friday, 8am to 5pm (1hr for lunch)
• Holidays: 21 days of holiday + bank holidays + birthday day off. Christmas closure.
• Company car (tracked) and fuel card for business use.
• Company branded uniform, PPE, Work Phone, iPad.

Additional Information

• DBS check will be carried out on your behalf at the company’s expense
• As part of the interview process you will be required to complete an aptitude test
• Nine-month probationary period
• Eligible to work in the UK

All applications are assessed in line with Equal Opportunities Regulations and Data Protection Regulations.

Please note that due to the high volume of applications we receive, we are unable to provide individual feedback to all applicants. We appreciate your interest in joining our team and thank you for taking the time to apply.